Responsible Gaming

At Gains.com, we are committed to providing a fun, secure, and responsible gaming experience. We understand that for some individuals, gaming can pose a risk of harm. We take that risk seriously and offer tools and support to help our users play responsibly.

Self Exclusion

If you would like to stop using our services for any reason, including concerns about your gaming behaviour, we offer a self-exclusion program.

To request exclusion from gameplay, please send an email to support@gains.com with the subject line "Self-Exclusion Request" and include the following information:

• Your full name
• The email address associated with your Gains.com account
• A clear statement request to self-exclude from playing

Once we receive your request:

• Your account will be suspended from gameplay activities.
• You will no longer be able to access casino games or participate in sweepstakes contests.
• We may contact you to confirm your request and to ensure the safety and security of your account.

Please allow up to 72 hours for processing your request.

Note: All self-exclusion requests are treated with the highest degree of confidentiality.

Need help?

If you or someone you know is experiencing problems related to gaming, we encourage you to seek support. Helpful resources include: